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Privacy Policy

Effective Date: 22/09/2025

Introduction

Welcome to The xDR Coach. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
 

1. Business Contact Details
Business Name: The xDR Coach
Email: nickolas@thexdrcoach.com.au
Address: 78A Old Pittwater Road, Brookvale, Australia
Phone: +61 413 497 075
 

2. Information We Collect
We may collect the following personal information:

  • Names

  • Email addresses

  • Company names

  • Employee numbers

  • Billing information

  • Shipping information
     

3. Methods of Data Collection
We collect data through:

  • Contact forms you submit on our website

  • Cookies and tracking pixels

  • Analytics tools used to analyze website traffic

  • Newsletter sign-ups
     

4. Purposes of Data Use
We use your data for:

  • Marketing communications (if opted in)

  • Customer support and responses to inquiries

  • Website analytics to improve our services

  • Facilitating sales and billing processes
     

5. Sharing Your Data
We may share your information with trusted third parties, such as:

  • Payment processors to handle transactions
     

6. Your Rights and Choices
You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for marketing communications

  • Request deletion of your data (subject to legal retention obligations)

Insights:
You can typically exercise these rights by contacting us directly. We provide mechanisms such as email correspondence or web forms where you can submit requests. We will respond within a reasonable timeframe and confirm any actions taken.
 

7. Cookies and Tracking Technologies
We use cookies, tracking pixels, and analytics services to understand site usage and improve user experience. You can manage your cookie preferences through your browser settings.
 

8. Security Measures
We use Wix Security Services and store your data securely with third-party providers. We implement security measures such as data encryption, secure servers, and access controls to protect your data.
 

9. Legal Compliance (Australia)
As an Australian-based business, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate the handling of personal information. This includes informing you about your rights and the purpose of data collection, and ensuring data is stored securely.
 

10. Data Retention and Dispute Resolution
We retain your personal data for 7 years for legal and business purposes. Disputes will be resolved in accordance with Australian laws and regulations. We do not work with children or handle sensitive data.
 

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: nickolas@thexdrcoach.com.au
Phone: +61 413 497 075

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